Why buy from PuzzleRING.com?
We know that buying jewelry over the internet can be intimidating and you can never be sure who you are buying from. We provide a toll-free number, 888-278-9953, for you to call and speak with us directly. You will not reach an operator who is unfamiliar with our product line. You will speak with either Tami or Ridvan directly. This may mean we do not offer 24 hour on call service but you can be sure if you leave us a message at any hour of the day or night we will return your call promptly. Or you may be lucky and catch us burning the midnight oil and reach us when you least expect it. Typically we answer all calls placed between 10 am and 4 pm MST. If you prefer not to place your order online you can call us directly. We are happy to take phone orders or mail orders. Please do not send sensitive information such as credit card numbers via email as this is not a secure method.
Your satisfaction is the most important factor in our relationship with you! Our return policy is such that if you receive your item and you are not happy we will be happy to refund your money. If sizing is an issue we are also happy to issue exchanges.
We also guarantee our puzzle rings so if any problems arise within the first year of purchase we will be happy to rectify the situation, and make sure you are happy. Because puzzle rings are well loved and used they deserve to be taken care of. That is why we offer free polishing and cleaning once a year for the life of your ring. All you have to do is send it back to us and cover the shipping costs - your puzzle ring will look like new! If you purchase any of our wedding bands these carry a one year warranty as well.
If we have not answered any questions you have via our online website please feel free to call toll-free 888-2-PUZZLE (888-278-9953). We are here to help you and answer your questions!
Guarantees/Warranties
GUARANTEE
**This guarantee does not cover damaged due to unusual wear and tear.
Please note the staff of puzzlering.com reserves the right to refuse service, based on unreasonable requests.
INSURANCE
We highly recommend you insure your precious jewelry to cover for any loss, damage, theft, and mysterious disappearance. PuzzleRING.com cannot be held responsible for loss, damage, theft, and mysterious disappearance after receipt/delivery.
Insure your jewelry against loss, damage, theft, and mysterious disappearance via Jewelers Mutual - visit http://www.jewelersmutualinfo.com and enter our Jewelers Code: A01972 to get a FREE no obligation quote on insuring your jewelry.
You can also contact your homeowners or renters insurance and add your jewelry to your current policy. We are happy to provide a detailed invoice for any of these needs. GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.
GUARANTEE
- We guarantee every item that you purchase from us is authentic, 10K, 14K, or 18K Solid Gold, Platinum or Sterling Silver 925, as stated on your product's item page description.
- We guarantee per the Kimberly Process of 2002 all the diamonds we purchase are from reputable diamond cutters and are conflict-free. You can rest assured you are purchasing a conflict-free diamond as it would not be ethical or legal for us to sell otherwise. For full details on the Kimberly Process please visit: diamondfacts.org
- We guarantee all GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.
- All of our items are new.
- If within 180 days of purchasing our jewelry you have any issues with a cracked band or loose stones, we will repair or replace the item for you. Buyer must cover all shipping costs. **
- In the event our jewelry broke due to unusual wear and tear or due to unauthorized repairs by another jeweler the buyer must cover all costs associated with repair.*
- All of our our jewelry carry 180 day guarantee. This guarantee covers finishes, spinning mechanisms, and any defects that are caused by the manufacturing of the ring.**
- We inspect each item before shipping to ensure you are getting a quality item free of damage or manufacturer's defects. If for any reason your item is defective, although it has passed our inspection, we will immediately replace or repair your item as required, even in the case of special ordered or custom ordered items.
- We offer cleaning & polishing once a year for the life of the our jewelry. Please note the buyer covers all shipping charges.
**This guarantee does not cover damaged due to unusual wear and tear.
Please note the staff of puzzlering.com reserves the right to refuse service, based on unreasonable requests.
INSURANCE
We highly recommend you insure your precious jewelry to cover for any loss, damage, theft, and mysterious disappearance. PuzzleRING.com cannot be held responsible for loss, damage, theft, and mysterious disappearance after receipt/delivery.
Insure your jewelry against loss, damage, theft, and mysterious disappearance via Jewelers Mutual - visit http://www.jewelersmutualinfo.com and enter our Jewelers Code: A01972 to get a FREE no obligation quote on insuring your jewelry.
You can also contact your homeowners or renters insurance and add your jewelry to your current policy. We are happy to provide a detailed invoice for any of these needs. GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.